CITYGRID GROUP works on an enquiry, quotation and project basis. There is no online purchase or payment on this website.
Because no payment is taken through this website, there are no online order refunds.
For product supply, refunds, returns or replacements are governed by the written quote, order confirmation or invoice agreed with the supplying business.
Any refund or adjustment related to a project or service is governed by the written agreement for that engagement.
If you have a concern about a product or service, contact our team with your reference details and we will review it.
Last updated: October 2026. For questions, contact our team.
